Free USA Shipping. International Welcome.

Terms & Conditions

Price, specifications and terms of offers are subject to change without notice.   HerbFlow reserves the right to refuse service to anyone.

Free Shipping

Free shipping is currently available for orders $5.99 or greater for those with USA or USA territory addresses.

Pricing Errors or Misrepresentations

If the product pricing displayed on the website is incorrect, best efforts will be made to contact  you via email or phone to notify of the error and to provide instructions prior to shipping. In the event that the product image is misrepresented such as product label changes image is not correct, we will make efforts to contact you via phone or email prior to shipping out to notify of the error.

Payment Methods

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Bitcoin

Payment Processing

We only accept payments for items that we have in stock. Payments are immediately processed upon acceptance of the terms and conditions when clicking the "place order" button. The items are  gathered, label purchased and shipment prepared. This process is typically takes an hour to the next day before the point after which the order is made, payment processed and order gets shipped out. This period may be greater on holidays or days when USPS does not deliver such as Sundays.

Order Cancellations

Order cancellations can be made prior to us shipping out the order. Please contact us via email (contact form) or by leaving phone message as soon as possible after placing the order so we can stop the order from being shipped and issue a full refund. Refunds will be reflected on the credit card or Bitcoin account within approximately 1 - 2 business days. Bitcoin refunds are based on USD value, so fluctations in Bitcoin price may mean that less Bitcoins are refunded than what were paid if Bitcoin prices have gone up.

Returns & Exchanges

45 day period

Efforts will be made to resolve any issues prior to offering a refund. Refunds will be provided as a last resort prior to attempting other resolution methods such as sending out new product(s) either the same or different product, providing credit or offering partial refund while still keeping item. In the event that such options presented are not desired, then a refund may be provided.

All requests for exchange, credit, return or refund must be made within 45 days from the date of purchase.  Requests can be made outside of this time period can still be made, but the resolution will be at our discretion.

We may issue return, credit or exchange without requiring that the items be returned to us or in some cases we may require the items be delivered. Full refunds including shipping costs is available for USA and USA territory customers. Customers outside of these areas, refunds will be the total amount minus the shipping costs incurred by us. In the event that we request item be returned to us, we request that it be returned in similar condition to:

Mailing Address:
Contact info

Items that cannot be returned

  • Food products (includes tea).
  • Drinks.

Refunds will be provided to the credit card account or Bitcoin account and will appear on credit card or Bitcoin account within approximately 1-2 business days. Bitcoin refunds are based on USD value, so fluctations in Bitcoin price may mean that less Bitcoins are refunded than what were paid if Bitcoin prices have gone up.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

HERBAFLOW SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE HERBAFLOW SERVICES ARE PROVIDED BY HERBAFLOW ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. HERBAFLOW MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE HERBAFLOW SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE HERBAFLOW SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE HERBAFLOW SERVICES IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HERBAFLOW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HERBAFLOW DOES NOT WARRANT THAT THE HERBAFLOW SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH HERBAFLOW, HERBAFLOW'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM HERBAFLOW ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HERBAFLOW WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY HERBAFLOW SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY HERBAFLOW SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Product Reviews

Customers are allowed to provide reviews for purchased products on the website. We reserve the right to delete, edit or ban users for certain posts or conduct. 

Actities or Actions that we may act on:

  • Offensive or abusive language.
  • Posting pricing info.
  • Posting hyperlinks to other websites or stores.
  • Posting brand names of other products or manufacturers.
  • Personal attacks on other comment posters.
  • Invasion of personal privacy (posting email addresses, personal names, etc)
  • Pornography or obsecenity.
  • Any violations of copyright.

Intellectual Property

By using this website, you agree to respect copyright and trademarks on the website, products and services. Product images, trademarks and copyrighted text cannot be used without permission.

Questions

If you have any questions, please contact us.